Effective Date: June 6, 2024

Terms & Conditions

Welcome to WNC Audiology! By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services. If you do not agree with these terms, please do not use our website or services.

1. Acceptance of Terms

By using our website, services, or interacting with our communication tools, you confirm that you are at least 18 years old and agree to these Terms and Conditions. WNC Audiology reserves the right to update these terms at any time without prior notice. Any updates will be posted on this page, and your continued use of the website and services constitutes your acceptance of any changes.

2. Services Overview

WNC Audiology provides hearing health-related services and products, including assessments, consultations, and device fittings. All services are subject to availability and are provided at our discretion.

3. Privacy Policy

WNC Audiology is committed to protecting your privacy. All personal information collected through this website, appointment forms, or any other communications is handled in accordance with our
Privacy Policy. For HIPAA compliance, any personal health information (PHI) you provide is treated with the utmost care and confidentiality in adherence to federal regulations.

4. HIPAA Compliance

We are committed to maintaining the confidentiality, security, and integrity of your PHI. By using our services, you consent to the collection, use, and disclosure of your information in compliance with HIPAA regulations.

Data Security: We implement technical, physical, and administrative safeguards to ensure the secure handling of PHI.

Authorized Use: We only use PHI for purposes such as treatment, payment, and healthcare operations, as permitted under HIPAA.Third-Party Sharing: PHI is not shared with third parties without explicit authorization unless required by law.

5. Communication Consent

By providing your contact information, you consent to receiving communications from WNC Audiology via email, text, or phone calls regarding appointment reminders, service updates, and promotional offers. If you prefer not to receive promotional communications, you may opt out at any time by following the instructions provided in the communication.

Appointment reminders, happy birthday messages, upcoming events, and special offersYou can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected].

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you.

Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

6. Use of Website and Digital Tools

a. Content Ownership

All content on this website, including text, graphics, images, and logos, is the property of WNC Audiology and is protected by intellectual property laws. Unauthorized use is prohibited.

b. Third-Party Integrations

We may use third-party tools, such as Go High Level, to provide enhanced features, including appointment scheduling and marketing automation. These tools adhere to data protection standards to safeguard your information.

7. Limitation of Liability

WNC Audiology is not liable for:

Any errors or omissions in the content provided on the website.Any interruptions or issues with third-party integrations or tools used on the website.Any unauthorized access to your data despite our compliance with security standards.

8. Indemnification

You agree to indemnify, defend, and hold WNC Audiology and its affiliates harmless from any claims, liabilities, or expenses (including attorney fees) arising out of your use of our website or services.

9. Governing Law

These Terms and Conditions are governed by state laws, without regard to its conflict of laws principles. Any disputes will be resolved in courts located within the state.

By continuing to use our website or services, you acknowledge that you have read and agree to these Terms and Conditions.